Frequently Asked Questions

Please WhatsApp your queries and order number(s) if applicable to +65 8622 6681. We are unable to accept phone calls.

I will do my best to answer your queries by the end of the day, else expect a reply by the following day. I seek your understanding for this matter.

In recognition of your frequent order(s) from CraftandFood, you will receive news of new seasonal creations and will have a free sample during your next order.

For more information, please contact us via WhatsApp at +65 8622 6681.

Based on our customers’ feedback and personal favourites:

•  Cote de Beouf
•  Beef Bourguignon
•  MSW Choux au Craquelin
•  LaMuffins’
•  Heirloom Tomatoes
•  Veal Osso Bucco Blanquette

For any other queries, please contact us via WhatsApp at +65 8622 6681.

Unfortunately, we are not halal certified. However, we can provide a non-pork/lard alternative for non-pork dishes.

CraftandFood does not use additives or any artificial preservatives in our menu.

We ensure that the food delivered are within 30 minutes of cooking. We have also provided detailed instructions for serving suggestions, reheating instructions and storage tips if applicable.

Our beef(s) are 2 inches thick (except for A5 kagoshima). We have prepared the meat to ensure that the beef is resting during the time when it is being delivered to you, so that you will receive a nice doneness with a juicy steak.

We acknowledge that sometimes, food such as fries, do bear the effects of condensation. As such, we have detailed instructions to reheat these items to relive the served-out-of-the-kitchen experience.

For more information, please contact us via WhatsApp at +65 8622 6681.

You can place an order from our website (www.craftandfood.com), or through our partners Serv’d. Alternatively, you could reach us via WhatsApp at +65 8622 6681.

We would require your name, contact number, delivery address, delivery date, requested delivery time, food order and dietary restrictions (if applicable).

An electronic invoice will be sent to your contact (phone number or email address) to confirm your order. You will have to make payment upon confirmation. Once successful, the order will be processed, and your order number will be sent to you.

Our food products are packed immaculately with kraft boxes in efforts to reduce the use of plastics. For bulk orders, we have big boxes that have ample air ventilation to reduce condensation.

We accept PayNow, or any major credit cards. A link will be provided in the invoice upon confirmation. We currently do not accept cash on delivery due to hygiene measures.

Some menu items require advance preparations, but we will do our best to accommodate all requests. Please contact us via WhatsApp at +65 8622 6681.

We can host and curate a special menu for your company’s zoom event. For more information, please contact us via WhatsApp at +65 8622 6681.

We can arrange a cooking session with you. Please contact us via WhatsApp at +65 8622 6681 for more information.