Frequently Asked Questions

Frequently Asked Questions


How can I reach out to CraftandFood?

Please WhatsApp your queries and order number(s) if applicable to +65 8622 6681. We are unable to accept phone calls.

How long will you get back to me after texting you?

I will do my best to answer your queries by the end of the day, else expect a reply by the following day. I seek your understanding for this matter.

What is a ‘GoldenTicket’?

In recognition of your frequent order(s) from CraftandFood, you will receive news of new seasonal creations and will have a free sample during your next order.

Do you provide corporate lunch/ dinner/ event food boxes?

For more information, please contact us via WhatsApp at +65 8622 6681.

As someone who does not know much about private dining, what dishes do you best recommend?

Based on our customers’ feedback and personal favourites:

•  Cote de Beouf
•  Beef Bourguignon
•  MSW Choux au Craquelin
•  LaMuffins’
•  Heirloom Tomatoes
•  Veal Osso Bucco Blanquette

How do I contact you for other matters?

For any other queries, please contact us via WhatsApp at +65 8622 6681.


Is the food Halal?

Unfortunately, we are not halal certified. However, we can provide a non-pork/lard alternative for non-pork dishes.

Do you use MSG?

CraftandFood does not use additives or any artificial preservatives in our menu.

Is the food delivered ready to eat?

We ensure that the food delivered are within 30 minutes of cooking. We have also provided detailed instructions for serving suggestions, reheating instructions and storage tips if applicable.

For sophisticated dishes such as steak and cote de beouf, how will it be a good experience while having it as a takeout?

Our beef(s) are 2 inches thick (except for A5 kagoshima). We have prepared the meat to ensure that the beef is resting during the time when it is being delivered to you, so that you will receive a nice doneness with a juicy steak.

Will the food be soggy upon delivery?

We acknowledge that sometimes, food such as fries, do bear the effects of condensation. As such, we have detailed instructions to reheat these items to relive the served-out-of-the-kitchen experience.

Can I buy your sauces and stocks to freeze?

For more information, please contact us via WhatsApp at +65 8622 6681.

Order & Delivery

How do I place an order?

You can place an order from our website (, or through our partners Serv’d. Alternatively, you could reach us via WhatsApp at +65 8622 6681.

What information do you need from me to place an order?

We would require your name, contact number, delivery address, delivery date, requested delivery time, food order and dietary restrictions (if applicable).

How do I know if my order is confirmed?

An electronic invoice will be sent to your contact (phone number or email address) to confirm your order. You will have to make payment upon confirmation. Once successful, the order will be processed, and your order number will be sent to you.

How is the food packed?

Our food products are packed immaculately with kraft boxes in efforts to reduce the use of plastics. For bulk orders, we have big boxes that have ample air ventilation to reduce condensation.


What modes of payment do you accept?

We accept PayNow, or any major credit cards. A link will be provided in the invoice upon confirmation. We currently do not accept cash on delivery due to hygiene measures.

Can I change my order after payment is being made?

Some menu items require advance preparations, but we will do our best to accommodate all requests. Please contact us via WhatsApp at +65 8622 6681.


Our company wants to host a cooking lesson. How do we engage you?

We can host and curate a special menu for your company’s zoom event. For more information, please contact us via WhatsApp at +65 8622 6681.

Do you conduct home-based cooking classes?

We can arrange a cooking session with you. Please contact us via WhatsApp at +65 8622 6681 for more information.

There may be a risk associated with consuming raw seafood like shellfish as is the case with other raw protein products. If you suffer from chronic illness of the liver, stomach or blood or have other immune disorders, you should eat these products fully cooked.
Consuming raw or undercooked meats, poultry, seafood, shellfish or eggs may increase your risk of foodborne illness, especially if you have certain medical conditions.